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Helpline FDFA


The FDFA HelpLine deals as central contact point with matters relating to consular services.

365 days a year
around the clock

Tel. from Switzerland:
0800 24-7-365
Tel. from abroad:
+41 800 24-7-365

E-mail:  helpline@eda.admin.ch

http://www.eda.admin.ch/eda/en/home/serv/form.html Contact form

http://www.eda.admin.ch/eda/en/home/dfa/orgcha/sectio/condir/sercit/hlplne.html FDFA Helpline

In case of emergency
outside office hours:
Tel. +41 (0)31 323 30 99

Skype Me™!
Phone free of charge (from abroad with Skype)
Attention: you will receive an “error” message if the Skype application is not installed on your computer or smartphone. If such a message appears, please proceed to install it right off, simply by clicking on the following link: Download Skype.

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FDFA HelpLine


The FDFA HelpLine provides detailed information about the following FDFA services:

Travel advice
Travel advice takes the form of bulletins concerning the safety situation abroad. These bulletins are intended to supplement other information sources. 
 Travel advice (fr)

Consular protection
Consular protection starts when all means to self-help have been exhausted. In an emergency (accident, death, arrest, etc.), the representation examines the options for providing support together with the individuals in need of help. 
 Consular protection

Living abroad
General issues relating to emigration and residency for the Swiss Abroad (Organisation of the Swiss Abroad, representation network, the Swiss Review, Swissinfo, etc.). 
 Living abroad

Other consular services
Questions concerning services of Swiss representations in connection with passports and IDs, registration, civil status, civil rights, notarisations, confirmations, certificates, inheritance, welfare, deposits, etc.