Helpline FDFA

The FDFA Helpline acts as central contact point for matters relating to consular services and provides detailed information about the following FDFA services:

Important: We have received reports that the FDFA's Helpline numbers +41 800 24 7 365 and 0 800 24 7 365 are being misused by fraudsters. 'Spoofing' is the practice of 'stealing' other people's telephone numbers. The caller transmits a fake phone number along with the phone signal to conceal their true identity from the receiver. Please beware of unexpected calls/unknown callers. Never disclose any information to such callers

Travel advice

Travel advice in the form of bulletins concerning the safety situation abroad. These bulletins are intended to supplement other information sources.

Travel advice (fr)

Each country issues its own visa and entry requirements. If you need information on these regulations, contact the foreign embassy or consulate in Switzerland.

Plan well. Travel well.

For your next trip abroad, order the Helpline flyer with a detachable card free of charge. This practical card in form of a credit-card provides you with useful information such as the telephone number and e-mail address of the FDFA Helpline, along with important internet addresses to help you be well prepared for your next trip.

Helpline-flyer (PDF, Number of pages 2, 1.2 MB, multilingual: German, French, Italian, English)

Order (de)

itinerisApp

Travel with the itinerisApp! Simply upload the app on your smartphone free of charge to obtain up-to-date information on the current security situation at your travel destination and to have the addresses of Swiss embassies and consulates at your fingertips. 

itinerisApp for iPhone (App Store Switzerland)

itinerisApp for Android (Google Play Switzerland)

itineris - online registration for Swiss nationals travelling abroad

You and your relatives can register details of your tourist and business trips abroad (short stays) on this portal. This information will enable the FDFA to locate and contact you more easily if the security situation suddenly deteriorates drastically.

itineris – online registration

Consular protection

Swiss nationals will receive consular protection if they have exhausted all means of helping themselves. In an emergency (accident, death, arrest, etc.), the representation examines the options for providing support together with the individuals in need of help.

Living abroad

General issues relating to emigration, your stay abroad and returning to Switzerland.

Other consular services

Questions concerning services offered by Swiss representations in connection with registration, passports and IDs, civil status, civil rights, notarisations, confirmations, certificates, inheritance, social care, deposits, etc.

Contacting the Helpline outside normal working hours

In an emergency, the FDFA Helpline can be reached at any time outside normal working hours for matters concerning the FDFA.