Sanitation, water and toilets: Pressing issues for residents of Ulaanbaatar’s ger districts

Local news, 08.09.2015

Almost half of Mongolia’s 3 million population lives in the capital, Ulaanbaatar, and more than 60 percent reside in overcrowded and underserviced “ger” districts, where they face a host of infrastructure and service challenges, including lack of access to water, hygiene and sanitation.

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Children fetching water from the public water kiosk in Ulaanbaatar's ger districts. © D. Davaanyam

Access to drinking water for residents of the ger districts is limited to public kiosks (water distribution points), which are open only some hours per day and often run out of water. According to estimates, the water consumption of people living in ger districts is limited to 6-10 litres per day, per person. This is well below the minimum level of 15 litres per day, per person, prescribed by the World Health Organization.

Ninety-five percent of the people living in ger districts use simple pit latrines, which risks polluting underground water and soil. These unsanitary conditions combined with the lack of water represent a public health threat. 

Improving access to safe water, better sanitation and proper hygiene practices in Ulaanbaatar’s ger districts was the goal of SDC’s Ger WaSH (water, sanitation, hygiene) Project - a four year project implemented in the Songino Khairkhan district of Ulaanbaatar by Action Contre la Faim (ACF) in Mongolia.

Completed in 2015, the project had a number of impacts on proper sanitation and hygiene practices in the target areas, although challenges remain.

More than 20,000 children from 14 schools and kindergartens in the project’s target areas have now access to improved and rehabilitated toilets and sanitation facilities in their schools and kindergartens.

This accelerated good hygiene practices among schoolchildren and led to a reduction in waterborne diseases among the school-age population, including hepatitis A and dysentery. The number of Hepatitis A cases in the target schools dropped to 3 in 2014 from 121 in 2012, according to the National Statistics Office. Advocating hand-washing practices among children was a key factor in achieving this result.

Advocacy kits on proper hygiene practices were widely distributed, and were considered to be the only comprehensive tool on hygiene promotion for children in Mongolia. The kits were approved by the Ministry of Education and Science as a tool to be used at the national level with regards to the hygiene curriculum.

“Instilling proper hygiene practices among children was an investment in future healthy generations,” said ACF Advocacy Officer P. Ariunaa.

The project remodelled four water distribution kiosks, transforming them into multi-functional centres that included water distribution, public showers and hairdressing services, demonstrating that the kiosks were able to provide better hygiene services while earning additional revenue for further sustainability.

As a result of trainings and advocacy for local residents and staff at water distribution kiosks on water-quality testing and the improvement of water-distribution tools, there was a significant reduction in the bacteriological contamination of household water, confirmed in three consecutive samplings.

In addition, project collaboration with the private sector resulted in the production of 20,000 plastic water containers to transport water from kiosks. The containers were produced in Mongolia and distributed with subsidies in an attempt to provide an alternative to the commonly used chemical containers for drinking water transportation and storage. 

Two-hundred-and-fifty households in the target ger districts are also now using eco-toilets provided by the project as an alternative to pit latrines. These improved sanitation facilities – which do not endanger either human or environmental health - are affordable for local residents. At present, the eco-toilets remain the only consistently piloted option for improved environmental on-site sanitation in areas that are not connected to the waste-water system in Mongolia’s densely populated ger districts.

ACF Mongolia’s efforts to improve water and sanitation in Ulaanbaatar’s ger districts through demonstrations of solutions and viable alternatives, which has fed numerous studies and analytical reports, has resulted in policy actions, including imposing a condition on using improved latrines on new land allocations, and the introduction of cost-covering water rates in Ulaanbaatar.

Local news, 27.05.2015

Government of Mongolia is committed to sustaining improved public service delivery with the handover of One-Stop Shops

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OSS centre, Songino khairkhan district of Ulaanbaatar © SDC

For the past eight years, One-Stop Shop (OSS) centres throughout Mongolia have been making public service delivery more efficient, cost-effective and accessible for all citizens.

The OSS is an innovative model which provides a range of public administrative services under one roof, making it easier and more time-efficient for people to access the services they need, including social insurance and welfare, civil registration, land and property administration, tax offices, notaries and banking. This approach also reduces bureaucracy and corruption.

The establishment of the OSS centres nationwide was the culmination of a tireless effort by the Government of Mongolia, with financial and technical support from the Government of Switzerland.

Hand-over to Mongolian Government 

April marked the handover of the Swiss Agency for Development and Cooperation’s OSS Project to the government, which is committed to sustaining and strengthening the OSS centres.

Pursuant to that commitment, the government issued a resolution covering the operational and maintenance costs of the OSS centres under local government budgets.

District and aimag governments are also replicating the OSS centres with the aim of providing more efficient service delivery for their citizens.

There are now more than 150 OSS centres operating in khoroos and soums funded with their own resources.

Prior to the establishment of OSSs, people had to travel to numerous locations to access different public services. In addition, those services were not coordinated or linked, reducing overall efficiency.

Moreover, besides saving time and money, the OSSs have also reduced red tape for citizens wanting to access those services.  

The OSS model has earned a significant level of support among the Mongolian public, with independent surveys showing an overall satisfaction rate of more than 75 percent.

“I choose to go to the OSS because there is less bureaucracy there,” said a customer at the OSS in Uliastai, Zavkhan aimag.

“It was convenient to have both the social welfare officer and the bank teller there at the OSS, so I could get everything processed in one place without going back and forth between places,” said another OSS customer in Uliastai.

To commemorate the handover, the OSS Project produced a documentary that highlights the results of eight years of work.

Watch the documentary