“Since the establishment of the YDC in our city, my friends and colleagues often hang out here because it’s nearby our school and is a convenient place for us to productively spend our free time,” said L. Mukhtsooj, 20, a regular client at the Khovd YDC. “The staff here are also very welcoming to us.”

There are 15 YDCs throughout Mongolia, and each provides youth with a range of programmes aimed at building their life skills, providing knowledge about their rights and responsibilities, and offering them meaningful ways to realise their potential. These multi-purpose centres also offer a range of skills-development services, such as career planning and healthy leisure activities.

“There are many clubs that bring together youth based on their interests and hobbies. We have clubs for amateur photographers and book lovers, and a girls’ group with arts and fashion, to name but a few,” said Enkhbayar, coordinator of the Khovd YDC.

The YDCs are fun, safe places for young people to spend their free time and develop their social skills. The centres also target marginalised youth and young families, providing them with life skills education and other trainings.

“We try to offer comprehensive and holistic services for our clients,” said S. Khishigtogtokh, a social worker at the Khovd YDC. “There are support groups addressing vulnerable youth, such as youth in prisons or those with disabilities. 

In assisting young families, Khishigtogtokh said: “We try our best to reach every family member, providing counselling for young people and young couples, supporting their children in their school enrolment, and addressing their health and livelihoods, jointly with other public services”.

Mr O. Battur, 28, a local auto mechanic, his wife Tsetsegjargal, 26, and their four children have benefited from the services offered by the Khovd YDC. The couple attended family and relationships workshops - the first such training in which they had taken part. “I learned a great deal about family relations and parenting,” Battur said. “It’s been an interesting training for a man like me who knew nothing other than fixing cars.”

His wife Tsetsegjargal also attended a skills-development training organised by the Khovd YDC and became a certified kindergarten assistant. And while finding a job in such a remote town is a challenge, she is nonetheless positive about the future. “My dreams are now brighter. I want all my kids to finish school and be well-educated. I want to build a happy family,” she said.

For the past eight years, One-Stop Shop (OSS) centres throughout Mongolia have been making public service delivery more efficient, cost-effective and accessible for all citizens.

The OSS is an innovative model which provides a range of public administrative services under one roof, making it easier and more time-efficient for people to access the services they need, including social insurance and welfare, civil registration, land and property administration, tax offices, notaries and banking. This approach also reduces bureaucracy and corruption.

The establishment of the OSS centres nationwide was the culmination of a tireless effort by the Government of Mongolia, with financial and technical support from the Government of Switzerland.

Hand-over to Mongolian Government 

April marked the handover of the Swiss Agency for Development and Cooperation’s OSS Project to the government, which is committed to sustaining and strengthening the OSS centres.

Pursuant to that commitment, the government issued a resolution covering the operational and maintenance costs of the OSS centres under local government budgets.

District and aimag governments are also replicating the OSS centres with the aim of providing more efficient service delivery for their citizens.

There are now more than 150 OSS centres operating in khoroos and soums funded with their own resources.

Prior to the establishment of OSSs, people had to travel to numerous locations to access different public services. In addition, those services were not coordinated or linked, reducing overall efficiency.

Moreover, besides saving time and money, the OSSs have also reduced red tape for citizens wanting to access those services.  

The OSS model has earned a significant level of support among the Mongolian public, with independent surveys showing an overall satisfaction rate of more than 75 percent.

“I choose to go to the OSS because there is less bureaucracy there,” said a customer at the OSS in Uliastai, Zavkhan aimag.

“It was convenient to have both the social welfare officer and the bank teller there at the OSS, so I could get everything processed in one place without going back and forth between places,” said another OSS customer in Uliastai.

To commemorate the handover, the OSS Project produced a documentary that highlights the results of eight years of work.

Watch the documentary