Do you need to contact the FDFA? You can get in touch by telephone, email, letter or through social media. Select the best method of communication and point of contact for your enquiry. FDFA specialists are also available to visit schools, associations and institutions to give talks or presentations on foreign policy. The FDFA does not respond to requests for money, open letters, campaign communications, mass mailings or advertisements.

Vestibule at the Federal Palace West Wing.
Some of the FDFA's offices are located in the west wing of the Federal Palace. © Wikimedia

Information for the media

FDFA Communication answers media queries Mondays to Fridays during office hours and operates a weekend emergency on-call service.

Information for the media

Last update 30.01.2024

  • The FDFA Helpline responds to enquiries relating to consular services. Swiss nationals living or staying abroad should contact the Swiss representation in the relevant host country.

  • Switzerland’s foreign policy on the web − the FDFA’s very diverse websites at a glance.

  • The FDFA on Facebook, Twitter, YouTube and other social media

  • FDFA specialists come to you – an offer to schools, associations and other institutions


+41 800 24-7-365 / +41 58 465 33 33

365 days a year – around the clock 

The Helpline FDFA deals as central contact point with matters relating to consular services.

Fax +41 58 462 78 66

vCard Helpline FDFA (VCF, 5.6 kB)


Phone free of charge from abroad with Skype

You will receive an error message if the Skype application is not installed on your computer or smartphone. If such a message appears, please proceed to install it right off, simply by clicking on the following link:
Download Skype

Skype: helpline-eda

Start of page